Knoll Textiles Help Center

Knoll is required to collect sales tax on orders shipping to all U.S. states. Most states require that we collect sales tax on the order total including any shipping charges. When placing your order, sales tax is estimated based upon the state to which the order is ultimately shipping. All sales tax calculations are subject to revision as state tax rates can change and are recalculated on the day your order is shipped.

When shopping for Knoll Textiles on knoll.com, free swatches are available for most cut textiles and can be requested by clicking on ‘Request A Sample’ on the textile page and then checking out. Furniture upholstery or finish swatches are available on some furniture product pages and can be ordered in the same way. At this time, fabric samples can be shipped to addresses within the United States and Puerto Rico.

Yes, you can send samples in good condition back to us at no cost. Please note that samples with any writing, stamps, stickers, folds, cuts or deep creases cannot be returned. Learn more here.

Your Knoll.com Account not only identifies you as a valued customer, but also enables you to check out faster, access your order history, easily track your orders and view your detailed invoice after your purchase has shipped.

To begin, click "Add to Cart" on any product page. Once you have added an item to your order you can click "Continue Shopping" or "Checkout". When you click "Checkout" you will be asked to sign in. You can create an account on the sign in page. You may also checkout as a guest, without creating an account.

At the sign in location, click on “Forgot your password?” and we will be able to assist in sending your password.

At this time, Knoll Textiles can ship to addresses within the United States and Puerto Rico. International orders may be subject to additional fees. Please contact customer service at 1-866-565-5858 or [email protected] for more information on international shipping.

Knoll has a variety of locations where you can experience Knoll Textiles products in person: Home Design locations, our Workplace, Showrooms across the country, as well as local retail partners. View all Knoll locations here.

We also encourage you to reach out to your local sales representative who can guide you through your textile needs. Find a Rep.

Knoll.com has security measures in place to protect it from any loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.

If you would prefer not to receive our email newsletter, simply click on the unsubscribe link at the bottom of the email. Your name will automatically be removed from the list. If you cannot do this, please send a message to [email protected] with the email address that you'd like us to delete, in the body of the message.